Shop Policies

Processing Time

♡ To print and package an order takes roughly 5-10 business days. For details, see the processing time displayed at checkout, or on your order confirmation email.

Shipping Times

♡ All shipping is sent through Australia Post with a provided tracking link
♡ Within Australia: estimated 3-6 days
♡ New Zealand orders are sent via Standard Australia Post services
♡ Within New Zealand: estimated 5-8 days

Shipping FAQ

♡ We ship across Australia and New Zealand
♡ Orders are dispatched from Melbourne, Australia. We do not offer a pick up service.
♡ Customer is responsible to provide an accurate and correct shipping address
♡ If you need to make a change to your shipping address please contact us immediately. If we have already paid and produced your shipping label we can not change this. You would need to contact Australia Post to redirect your parcel with your orders tracking number.

Customs and Import Taxes

♡ Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns, Exchanges, & Cancellations

♡ As your items are made to order we do not accept returns, exchanges and cancellations.
♡ If there is an issue with your order, please email us at hello@ourjoy.com.au within 10 days of delivery to fix any issues or concerns.