SHIPPING & DELIVERY
Do you ship to Australia and New Zealand?
Yes! We ship across Australia and New Zealand.
Free shipping applies to Australian orders over $120. New Zealand orders do not qualify for free shipping.
What is your processing time?
How long does shipping take?
Do you offer express shipping?
Do you offer local pickup?
PRODUCTS & SIZING
Are your T-shirts unisex?
Yes! All adult tees and sweatshirts are unisex fits unless otherwise stated.
What are your most popular fits?
How do I choose my size?
Do kids’ tees run true to size?
PRINTING & EMBROIDERY
How are the designs printed?
We print everything in-house using:
- DTG (Direct-to-Garment) for soft, high-quality prints
- DTF for vibrant full-colour designs
- Embroidery for premium, textured details
Will my print crack or fade?
Why does my print look slightly different to the screen?
ORDERS & PAYMENT
Can I edit my order after checkout?
If your order hasn’t gone into production yet, we can make changes.
Email us as soon as possible: hello.ourjoy@gmail.com
Can I cancel my order?
What payment methods do you accept?
RETURNS & EXCHANGES
Do you offer returns?
Because all pieces are printed/embroidered to order, we can only accept returns for:
- Incorrect items made on our behalf
- Faulty products
- Manufacturing errors
Do you offer size exchanges?
My item arrived faulty - what do I do?
FAITH & BRAND PURPOSE
What does “Our Joy” mean?
Our Joy represents choosing joy through Jesus - light, hope, identity, and encouragement in everyday life.
Are your designs faith-based?
Why do you include subtle reminders on sleeves, cuffs, and tags?